Chapter 10 Campbell: "But that's not the way we've always done it"

I can't resist blogging on this one! This chapter pointed out ways to work with negative feedback on any type of change. There is usually one person in my work group who is the first to say, 'it's a waste of time' to just about any change in policy or precedure. Even so, I've found that including the naysayers in every step of a process change goes a long way toward at least compliance at the end. The negative comments often do give me ideas I hadn't considered before and then can implement them in the change. Including everyone involved with the process goes a long way toward a better final product plus gives value to all input and this comes in handy for future changes or improvements. Everyone feels like their input matters, myself included, when users have a stake in the product. This is a way of demonstrating mutual respect too. Campbell's 6 steps to help users manage a change, involve, explain, listen, enforce, reinforce and evaluate, are going to be useful in my job in more areas than policy change. Campbell has a nice way of identifying and explaining things to remember when writing in general.